If you cancel within 7 days of booking we will refund the cost of the course. However, we cannot issue any refunds if you want to cancel anytime after this.
We may need to cancel or postpone courses occasionally due to reasons beyond our control. If you plan to book overnight accommodation as part of this course, do ensure you book a refundable option in case the course date had to be changed, postponed or cancelled. DIA is not responsible for any costs you may incur.
If you do not complete the necessary assessments as part of the fleet course, prior to attending, then we can postpone you onto a later course date.
If you already hold the Award in Vehicle Knowledge or a Diamond Elite test, there is no further discount on the course fee. We may ask you to repeat these assessments as part of the course.
You are limited to 3 attempts for the fleet theory test, driving assessment and in-car coaching assessment. If you do not pass any of these assessments after 3 attempts then you cannot pass the course and you will need to pay for the course again at a later date.