The DIA Code of Conduct

It is our passionate belief that members of the public should be protected from inferior instruction and poor customer service. We strongly believe that anybody using a DIA registered trainer should feel reassured that they are receiving a professional service.

The DIA promotes its members via national TV and Radio interviews and on online at www.getintodriving.com and www.driving.org. The code has been written in clear and concise language and goes further than the DVSA’s voluntary code of conduct.

The DIA Code of Conduct

  • I will not mislead the public over services provided by the school. This applies in particular to instructors’ qualifications and the likely cost of lessons which will be necessary to reach the standard required by the Driving Standards Agency’s driving test.
  • I will ensure that clients are fully aware of their terms of business.
  • I will avoid improper language, suggestions or physical contact with clients.
  • I will take all reasonable care, using skill and diligence, in instructing clients in all relevant aspects of traffic and driver education.
  • I will not discuss with others matters that a pupil has disclosed during a lesson. This does not apply to business matters which concern a driving school or, where the lessons are being paid for by another person or company, information relevant to that person or company. In this case, while the third party has the right to this information, it will only be given with the client’s knowledge.
  • I will maintain proper standards of personal hygiene and dress.
  • I will ensure that any vehicle driven or used for training is maintained in good mechanical order and condition; is properly insured and taxed and, where appropriate, certified as roadworthy; and that all reasonable care is taken to keep it clean and tidy.
  • I will ensure that tuition is carried out only within the terms of the law, with particular reference to driver licensing and provision of a professional service.
  • I will continue my professional development to the best of my ability.