What is the DIA Code of Conduct?

The DIA Code of Conduct was designed for everybody engaged in the business of professional driver training. The Driving Standards Agency (DSA) have followed the DIA’s lead in providing peace of mind for those learning to drive or ride or improve their professional competence.

We now feel that the time has come to enhance this code and it includes a commitment to your continuing professional development. As the largest association for professional driving instructors, the DIA wants to shout this from the rooftops to all those who are intending to learn to drive or simply improve their driving skills. In the last year we received approximately eighty thousand visits on our current find a driving instructor facility. We anticipate this figure to be well in excess of one hundred and fifty thousand over the next twelve months.

The DIA promotes its members via national TV and Radio interviews and on its groundbreaking website driving.org.  This contains a comprehensive multi-purpose find a driving instructor search facility, effectively allowing anyone looking for an instructor to be able to find a suitable ADI, (this also includes Motorcycle, PCV or LGV trainers) within a self-selecting distance from their chosen postcode.

It is our passionate belief that members of the public should be protected from inferior instruction and poor customer service. We strongly believe that anybody using a DIA registered ADI should feel reassured that they are receiving a professional service. Therefore, it is now mandatory for all DIA members to sign the DIA Code of Conduct in order to be included in this find a driving instructor facility.

Please note: Potential Driving Instructors (PDIs) are excluded from this service. However, once you have passed your qualifying examinations and have been entered onto the Register of ADIs we will be delighted to place you onto our own register of professional driving instructors.

The code has been written in clear and concise language and goes further than the DSA’s voluntary code of conduct and is available on-line to anyone wishing to research the finer points of the code. 

The DIA hope you appreciate the need for signing and abiding by the Code.

The DIA Code of Conduct

I hereby agree to abide by the following code:

  1. I will not mislead the public over services provided by the school. This applies in particular to instructors’ qualifications and the likely cost of lessons which will be necessary to reach the standard required by the Driving Standards Agency’s driving test.
  2. I will ensure that clients are fully aware of their terms of business.
  3. I will avoid improper language, suggestions or physical contact with clients.
  4. I will take all reasonable care, using skill and diligence, in instructing clients in all relevant aspects of traffic and driver education.
  5. I will not discuss with others matters that a pupil has disclosed during a lesson. This does not apply to business matters which concern a driving school or, where the lessons are being paid for by another person or company, information relevant to that person or company. In this case, while the third party
    has the right to this information, it will only be given with the client’s knowledge.
  6. I will maintain proper standards of personal hygiene and dress.
  7. I will ensure that any vehicle driven or used for training is maintained in good mechanical order and condition; is properly insured and taxed and, where appropriate, certified as roadworthy; and that all reasonable care is taken to keep it clean and tidy.
  8. I will ensure that tuition is carried out only within the terms of the law, with particular reference to driver licensing and provision of a professional service.
  9. I will continue my professional development to the best of my ability.